RWJUH Nurses and Meals Among Nation’s Highest for Patient Satisfaction

Friday, February 03, 2006

New Brunswick, NJ – Patients rated Robert Wood Johnson University Hospital’s nursing care and food among the top two percent in the nation, according to Press Ganey, a company that measures and reports hospital patient satisfaction.

Patients evaluated their satisfaction regarding nurses on a variety of criteria, including friendliness of nurses, promptness of response to call button, nurses’ attitudes toward requests, attention to personal needs, skill of nurses and how well nurses kept them informed.

For meals, patients were asked about the quality of the food, temperature of the food, how well a restricted diet was explained and the courtesy of the person who served the food.

RWJUH is one of a handful of hospitals in the nation to have room service dining, in which patients order their meals from extensive, restaurant-style menus and have them delivered to their rooms at times of their own choosing.

Patient satisfaction results also showed The Bristol-Myers Squibb Children’s Hospital at Robert Wood Johnson University Hospital ranking in the top one percent in the nation. In addition, patients at RWJUH ranked security at the hospital in the top two percent nationally.

The patient satisfaction statistics are from the most current quarter of 2005. The hospital’s performance is based on a comparison to similar-sized hospitals in the United States.

The high patient satisfaction scores reinforce the status of Robert Wood Johnson University Hospital as one of the region’s leading hospitals. In 2005, Consumers Digest ranked RWJUH among the top five hospitals in the nation for patient safety. RWJUH also had more top-rated physicians than any hospital in New Jersey listed in New York magazine and New Jersey Monthly’s 2005 “Best Doctors” issues.

About Robert Wood Johnson University Hospital

Robert Wood Johnson University Hospital (RWJUH) is a 600-bed academic medical center and the principal hospital of Rutgers Robert Wood Johnson Medical School in New Brunswick, N.J.

RWJUH is an innovative leader in advancing state-of-the-art care. Its Centers of Excellence include cardiovascular care, from minimally invasive heart surgery to transplantation; cancer care; and women’s and children’s care, including The Bristol-Myers Squibb Children’s Hospital (

The hospital is a Level I Trauma Center and serves as a national resource in its ground-breaking approaches to emergency preparedness.

RWJUH has earned significant national recognition for clinical quality and patient safety. It ranks among “America’s Best Hospitals,” according to U.S.News & World Report’s 2012 survey; it is the sixth consecutive year that RWJUH has achieved this prestigious ranking. Also in 2012, U.S.News & World Report ranked BMSCH among the nation’s “Best Children’s Hospitals.” The American College of Surgeons’ Commission on Cancer has rated RWJUH among the nation's best comprehensive cancer centers. The Leapfrog Group rated RWJUH among the 50 exceptional U.S. hospitals, as published in Consumers Digest, and has given the hospital an “A” grade for safety and quality. Harvard University researchers, in a study commissioned by The Commonwealth Fund, identified RWJUH as one of the top 10 hospitals in the nation for clinical quality. RWJUH is a four-time recipient of the prestigious Magnet Award for Nursing Excellence

Attention members of the media: For more information on this release, please contact the Department of Public Relations (732) 937-8521.


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