Robert Wood Johnson University Hospital and Children’s Hospital Achieve High Scores for Patient Satisfaction

Tuesday, May 03, 2005

Robert Wood Johnson University Hospital and its children’s hospital earned high marks for patient satisfaction in the first quarter of 2005, with the hospital ranking in the top eight percent in the nation, and the children’s hospital ranking in the top one percent.

Press Ganey, a company that measures and reports hospital patient satisfaction, ranked RWJUH among the top eight percent of hospitals in the nation with 450 or more beds. When measured against other New Jersey hospitals, RWJUH ranked among the top five percent for customer service.

The Bristol-Myers Squibb Children’s Hospital at Robert Wood Johnson University Hospital, meanwhile, continued to uphold the very highest standard of excellence for patient satisfaction, scoring in the 99th percentile of United States children’s hospitals in patient satisfaction for the sixth consecutive quarter, according to Press Ganey.

“These scores demonstrate what makes Robert Wood Johnson University Hospital special,” said Clifton R. Lacy, MD, the hospital’s President and CEO. “Even though we have grown into a major academic medical center, we have maintained the caring, personal, tender touch of the local community hospital we once were.”

The Press Ganey report for the first quarter of 2005 portrays a hospital that is exceeding patient expectations across numerous criteria, from the quality of its meals, to friendliness of nurses, to the amount of time physicians spend with patients.

Patients at RWJUH ranked the quality of food, for example, in the top four percent of hospitals in the nation with 450 or more beds. Hospital nurses, meanwhile, ranked in the top six percent nationally among peer group hospitals, while the doctors ranked in the top five percent nationally. When measured against other New Jersey hospitals, the doctors at RWJUH ranked in the top one percent.

The Bristol-Myers Squibb Children’s Hospital posted even higher scores with an overall hospital rating in the top one percent of children’s hospitals in the nation. Nursing care at the children’s hospital also ranked in the top one percent in the nation, while the hospital’s physicians ranked in the top four percent.

“Our children’s hospital provides the kind of comprehensive medical and surgical care that only a major teaching hospital can offer, but it clearly provides much more,” said Daniel Notterman, MD, Physician-in-Chief of the children’s hospital, and Chairman of the Department of Pediatrics at UMDNJ-Robert Wood Johnson Medical School. “As the patient satisfaction scores demonstrate, our children’s hospital keeps children and families happier than 99 percent of the nation’s children’s hospitals.”

About Robert Wood Johnson University Hospital

Robert Wood Johnson University Hospital (RWJUH) is a 600-bed academic medical center and the principal hospital of Rutgers Robert Wood Johnson Medical School in New Brunswick, N.J.

RWJUH is an innovative leader in advancing state-of-the-art care. Its Centers of Excellence include cardiovascular care, from minimally invasive heart surgery to transplantation; cancer care; and women’s and children’s care, including The Bristol-Myers Squibb Children’s Hospital (www.bmsch.org).

The hospital is a Level I Trauma Center and serves as a national resource in its ground-breaking approaches to emergency preparedness.

RWJUH has earned significant national recognition for clinical quality and patient safety. It ranks among “America’s Best Hospitals,” according to U.S.News & World Report’s 2012 survey; it is the sixth consecutive year that RWJUH has achieved this prestigious ranking. Also in 2012, U.S.News & World Report ranked BMSCH among the nation’s “Best Children’s Hospitals.” The American College of Surgeons’ Commission on Cancer has rated RWJUH among the nation's best comprehensive cancer centers. The Leapfrog Group rated RWJUH among the 50 exceptional U.S. hospitals, as published in Consumers Digest, and has given the hospital an “A” grade for safety and quality. Harvard University researchers, in a study commissioned by The Commonwealth Fund, identified RWJUH as one of the top 10 hospitals in the nation for clinical quality. RWJUH is a four-time recipient of the prestigious Magnet Award for Nursing Excellence

Attention members of the media: For more information on this release, please contact the Department of Public Relations (732) 937-8521.

 

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