About Your Stay
Patient Satisfaction
At Robert Wood Johnson University Hospital, providing you with the very best care is our first priority. It is important for us to know about any service issues while you are here so we can fix them immediately. If you have an issue or concern, you may access the Patient Relations Representative at extension 2000. The Patient Relations Representative is available to provide assistance to you, your family and visitors. If it is after normal business hours or weekends the Manager on Duty is accessible on extension 2000 and will respond to your call immediately.
Rate our Success
Your feedback is important to us. To measure our success in patient satisfaction, the hospital uses The Press Ganey Survey. The highest score The Press Ganey Survey allows is a “VERY GOOD.” It is our goal to provide you with the care and services that deserve your “VERY GOOD” rating. Therefore, it is important that you notify us of any service issues during your stay.
Your Room Assignment
Upon your admission, you will be assigned a room based on diagnosis and availability. Most patient rooms feature an information board where the name of your nurse and other facts related to your care team will be posted for your comfort and convenience.
Private Room
A private room may be requested. If one is available, a three-day room deposit is required upon admission.
Food and Nutrition Services
The Department of Food and Nutrition is excited to present Room Service Dining. This exclusive service allows you to call for your meals when you are ready to eat. Your meal will be delivered to you within 45 minutes of placing your order.
Room Service Dining is available from 7:00 a.m. to 7:00 p.m. To order your meal, just pick up the phone and call extension 3463 (DINE). Your order will be taken by one of our room service dining associates who will assist you with your meal selections.
If you are on a special/restricted diet prescribed by your physician, please note that not all menu items may be appropriate. Our room service dining associate will gladly assist you with your meal selection to meet your specific dietary needs. Our highly trained registered dietitians and dietetic technicians will provide you with valuable nutrition information to help you follow your nutritional guidelines.
Registered Dietitian
The registered dietitian is a trained specialist who assesses your nutritional status and adjusts your diet to meet your individual health needs as prescribed by your physician. If you have a dietary modification, the dietitian will explain why it is beneficial and teach you how to follow your new diet at home. A dietitian is available to you during your hospital stay and may be contacted through your nurse.
Television and Telephone Services
Robert Wood Johnson University Hospital has expanded the TV Service with enhanced channels, interactive capabilities and patient education programs available on demand and an easy third party billing service. The Hospital TV Service will always be active, unless you decide not to use the service. Television and phone services can be obtained by calling extension 2390. To make a local telephone call, dial 9 for outside services. Both 732 and 908 area codes are considered local calls. All other calls, dial 7-0-area code and phone number.
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