New Brunswick Campus
Robert Wood Johnson University Hospital New Brunswick is committed to providing the best communication process for all of our patients. Any patient who requires special techniques or equipment in order to communicate more effectively will be provided these services at no charge and in a timely manner. RWJ offers the following communication services:
Foreign Language Interpretation: An interpreter will be provided via certified staff or through the use of a telephone conferencing system.
Sign Language Interpretation: An interpreter will be provided through a video conferencing system.
Assistive Listening Device for the Hard of Hearing: A portable amplification system (Pocket Talker) is available for patients requiring amplification during their stay.
TTY/TDD: Telephone system for the deaf is available for bedside use. A TTY/TDD is also available 24/7 at the main information desk for the general public.
Closed Captioning: Closed captioning is available on all patient televisions and in public areas throughout the hospital. (Television rental fee applies for patient use.)
Telephone Amplifier: All patient and public telephones are equipped with volume controls. (Telephone rental fee applies for patients.)
Manual Communication Boards: Manual communication boards are available in English and Spanish for patients with voice problems.
Electrolarynx: An electrolarynx is available for patients with limited laryngeal function. Upon your arrival to the hospital, it is recommended that you notify a staff member of your need for any special communication services.
Robert Wood Johnson University Hospital Somerset has invested in Video Remote Interpretation Services for translations services for people who communicate in languages other than the spoken English language; these other languages include American Sign Language. Our investment in the VRI services is the result of research in effective communication systems that meet all regulatory or legal requirements for effective communication to non-English speaking patients including hearing-impaired patients. Our staff is prepared to work with our patients to use the VRI system and any other auxiliary communication techniques, such as a communication board, that are needed to assure effective communications.